Service Delivery Charter

English Version

SERVICE	REQUIREMENTS	COST	TIMELINE
Handling of Inquiries and Admissions	None	Free	Within 10 minutes of visit
Response to Correspondence	Receipt of Enquiries	Free	Within 5 working days
Application of Courses	Application letter and copies of: KCPE & KCSE Result slip or Certificates, Form Four Leaving Certificate, National Identity Card, Birth Certificate	500	Within 5 working days
Communication to Qualified Applicants	Valid mailing address or Email Address	Free	Within 1-5 days
Admission	Duly filled Admission Letter, Original documents for verification, Passport size Photographs, Receipts of the required course fees, 1 Ream printing papers	Free	Within the reporting day
Registration	Fees Payment, Qualifies as per policy	As per fees structure	Within 3 weeks of the opening date of the term
Issuance and replacement of institute Identity card	Report to Dean’s Office, Pay required fees	Payment of full tuition fees	Within 3 weeks of the opening date of the term

HUDUMA	MAHITAJI	GHAZI	MUDA
Ushughulikiaji wa Maombi na Uandikishaji	Hakuna	Bila Malipo	Ndani ya Dakika 10 za Ziara
Jibu la Maudhui	Mapokezi ya Maombi	Bila Malipo	Ndani ya Siku 5 za Kazi
Maombi ya Kozi	Barua ya Maombi na Nakala za: Matokeo ya KCPE na KCSE au Vyeti, Cheti cha Kuacha Shule cha Kidato cha Nne, Kitambulisho cha Kitaifa, Cheti cha Kuzaliwa	500	Ndani ya Siku 5 za Kazi
Mawasiliano kwa Waliokubaliwa	Anwani ya Barua Pekee au Barua Pepe	Bila Malipo	Ndani ya Siku 1-5
Uandikishaji	Barua ya Uandikishaji Imejazwa Vizuri, Hati za Asili kwa Ajili ya Uthibitisho, Picha za Passport, Risiti za Ada za Kozi, Karatasi za Uchapishaji 1 Ream	Bila Malipo	Ndani ya Siku ya Kuripoti
Usajili	Malipo ya Ada, Anwani ya Barua Pekee au Barua Pepe	Kulingana na Muundo wa Ada	Ndani ya Wiki 3 za Mwanzo wa Muhula
Utoaji na Ubadilishaji wa Kitambulisho cha Taasisi	Ripoti kwa Ofisi ya Mkuu wa Chuo, Malipo ya Ada Zilizohitajika	Malipo ya Ada za Usomaji za Jumla	Ndani ya Wiki 3 za Mwanzo wa Muhula